FREQUENTLY ASKED QUESTIONS (FAQ)

Dioramas are made by hand, but I can order a model based on a photo of a previously made model. How does it?

We develop and create a model, make the necessary drawings and notes for the most accurate reproduction, then take photos, display the diorama on the website and subsequently reproduce it. Important: Due to the creative nature of this process, each diorama may vary slightly. In addition, thanks to this approach, we can add or make changes specifically for you. To do this, please contact us before ordering, so that we can discuss all the details and you will definitely receive exactly the model that will make you happy.

How long is the wait for an order?

If the model is shown as "in stock", then we have already made it and all we have to do is ship it and you need to wait for delivery by mail. If the product description indicates a waiting list, this means that after paying for your order, we put you on the waiting list and create dioramas especially for you on a first-come, first-served basis. Depending on your position in the queue, waiting for production can take from 5 to 14 business days before shipping. Current information on availability and waiting times is contained in the product description and is highlighted in bold.

Can you make changes to the model specifically for me?

All dioramas are handmade by us, so we can change the colour or add any special elements (if technically possible) just for you. To do this, please contact us before ordering, so that we can discuss all the details and you will definitely receive exactly the model that will make you happy.

How can I be sure that I will definitely like the miniature model made for me, what if it differs from the store photo?

If you are worried about this, just say so and we will send you a photo of your diorama when it is ready and we will send it only after your consent.